Tech Support

As heating season is about to kick into high gear we will be making a change in our Technical Support Team with extended hours to better service you and your customers needs. Starting October 1, 2021 the Ideal USA Technical Support line 1-800-411-9999 will be available:

Phone support hours:

Monday-Thursday 8am – 7pm EST

Friday 8am – 6pm EST

For assistance after these hours please email

An update on COVID-19

We understand that Coronavirus is causing uncertainty. Our priority now, as it always has been, is the safety of our customers and employees.  Read our statement here

As we keep a close watch on emerging cases of COVID-19, Ideal USA is taking every precaution to deal as safely as possible and ensure an uninterrupted supply of products and services to our customers.  Our staff is available by phone and email.   Keep in mind you may find the answers you need here on our website.


IDEAL USA Products

Gallant Wall Condensing Boiler

Gallant Heat Only

Gallant Wall Condensing Boiler Icon

High efficiency condensing boilers 95% energy efficient. Available in 250, 299, 399.

Icon of a customer service representative with headset

Get in touch

We believe in quality customer service support.